What is your refund policy?
Stock must be in the same condition as when it was delivered. Open bags will not be refunded. Loose bags can be returned but must be in complete packaging, no torn bags are accepted. Pick up fees apply if being picked up by us for return @ $82.50 incl GST, POA for country areas. Payment refunds will be direct deposited into the customer’s account upon return of stock minus any applicable charges for pick-ups.
What are your delivery timeframes?
Once you’ve placed you order, we will deliver your products within 48 hours and are able to provide you with an hour’s notice when our drivers are heading towards the site.
Do I need to be there when the order is delivered?
No, in fact we usually deliver to building sites when no one is there. To make sure you know that your order has arrived, our drivers will take photos of the products onsite and send them to you at the time of delivery.
Where do you deliver to?
Insulation Essentials deliver throughout the Melbourne metro area as well as the outer suburbs. Contact us for an accurate delivery quote when you place your order.